Tarcisio: That's the big problem.
Tarcisio: And if you don't see that person on the ground, who is the object of your work, you're dead, you're out, you won't deliver results.
We end up having to be... We need to be guided by people's pain.
Tarcisio: What problem do I have to solve?
Tarcisio: You're in a role here, you're kind of a building manager, right.