Sérgio Moro: And we saw here very clearly in this public hearing that, despite Coppel having made significant investments, that did not translate into improved service quality at the customer end.
Sérgio Moro: Both at ANAEL, which is the regulatory agency, and at the National Consumer Secretariat, consumer complaints have grown exponentially.
This has also harmed our state's economic output; there are reports of losses.
Sérgio Moro: Million‑reais losses for tilapia producers, poultry farms, and companies forced to spend millions of reais on power generators.
Sérgio Moro: So we called here the leaders of Coppel and Anael to demand a solution for this, an action plan, because something isn't adding up.