Sérgio Moro: Look, this has been increasing a lot in the state of Paraná.
Sérgio Moro: Copel used to be a state-owned company; it was privatized.
The fact that it was privatized does not exempt it from providing quality service.
Sérgio Moro: And we saw here very clearly in this public hearing that, despite Coppel having made significant investments, that did not translate into improved service quality at the customer end.
Sérgio Moro: Both at ANAEL, which is the regulatory agency, and at the National Consumer Secretariat, consumer complaints have grown exponentially.