Sérgio Moro: The fact that it was privatized does not exempt it from providing quality service.
Sérgio Moro: And we saw here very clearly in this public hearing that, despite Coppel having made significant investments, that did not translate into improved service quality at the customer end.
Both at ANAEL, which is the regulatory agency, and at the National Consumer Secretariat, consumer complaints have grown exponentially.
Sérgio Moro: This has also harmed our state's economic output; there are reports of losses.
Sérgio Moro: Million‑reais losses for tilapia producers, poultry farms, and companies forced to spend millions of reais on power generators.